Returns Policy:
You shouldn’t have to worry your purchase from PBPRO. We want you to love PBPro brand & merchandise, but if you’re dissatisfied for any reason, we want to make it right.
If you’re unhappy with your purchase, please take the following steps:
- Contact us via email at info@pbpropickleball.com within 14 days of delivery to return your item(s). Please include your Order # and reason for your return in the email for documentation purposes.
- During the returns period, we will respond with authorization and instructions for returning your item(s)
- All returned merchandise must be returned in its original packaging and be unused or unworn.
- Your refund will be credited back to the original method of payment in the amount of your original purchase price.
Damaged Items:
While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
- Contact us via email info@pbpropickleball.com within 24 hours of delivery to claim it as damaged
- To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. This will help us file the investigation immediately
- Be sure to retain all original packaging and materials, which includes the shipment box, packing materials and tags
- During the returns period, we will respond with authorization and instructions for returning your item(s)
Defective Items:
If you discover that your product(s) is defective, please reach out to us within 14 days of delivery.
For confirmed defective items, we will email a return shipping label to send the product(s) back.
- We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) per available stock upon receipt of your return
- If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging
